- Policies, Returns & Replacements for Printing Orders
Our goal is to exceed your expectations, and we guarantee the quality of our work. If you are unhappy with the quality of your job, we will do whatever is necessary to correct the problem. Depending on the circumstances, the costs associated with correcting any problems may be paid by us, or may be charged to you. Since all printing work is custom, there are no refunds given on printing work.
If we make a mistake on an order, we will correct the error at no cost to you. If there are printing problems that are a result of technical or equipment issues, we will reprint and ship the replacement at no charge. If you do not request a proof, your file will be printed as is and you accept responsibilty for the results. If a proof is requested, you must review and approve the proof before printing, and once approved, we will print your order as approved. If there are any problems that are discovered after the approved proof is printed, the print can be correted and reprinted at your expense.
All our printing is tightly calibrated for accuracy, but if your computer monitor and/or printer are not calibrated, it's very possible that your files will not look like you expected since you've been viewing them on uncalibrated equipment. If the color is critical on your job, we recommend a reduced size physical printed proof, since that will show you exactly how your final print will look. If you don't request a printed proof and you aren't happy with the color, the print can be corrected and reprinted at your expense. If a problem with our equipment caused the color to be off, whether or not a proof was requested, we will replace the print at no charge.
If a print is damaged in shipment, we will file a claim with the carrier and replace the damaged items. In the case of a damaged shipment, it is your responsibility to notify us within 72 hours and to keep the damaged items along with the packing materials. Any missing items must be reported to XclusiveAPS within 24 hours of receiving your shipment so that we have time to resolve the problem without causing additional delays to your order. We will ship any missing items as quickly as possible by the same shipping method that was selected for the original order.
Order cancellations must be confirmed and approved by XclusiveAPS. The cancellation of a production order for which XclusiveApS has produced or ordered materials may result in fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
