Economy Shipping offers the added convenience of utilizing a common carrier shipping option and USPS (United States Postal Service) delivery to residential addresses. Economy Shipping delivers to all 50 US States and US Territories. Packages shipped using Economy Shipping are delivered to the USPS facility closest to your delivery address. USPS will then deliver the package to a residential address.
We can’t accept any products once they’ve been branded with your logo or artwork. While it may seem risky to place an order of customized products, we’ve amped up the technology behind our online ordering form, introducing features such as a step by step guide to customization and 3d mockup photos of each product. Not to mention, you’ll receive a free virtual proof . And if that’s not enough, our excellent customer service team will ease any concerns over placing an order and make sure you have the chance to see the final product, either through a finalized art proof or a sample (up to $7 for qualified customers/addresses). So you don’t have to worry about getting stuck with something that’s less than incredible. Any incorrect custom printed items , on our end, will be reprinted or replace, but returns are NOT accepted.
Policies, Returns & Replacements for Printing Orders
Our goal is to exceed your expectations, and we guarantee the quality of our work. If you are unhappy with the quality of your job, we will do whatever is necessary to correct the problem. Depending on the circumstances, the costs associated with correcting any problems may be paid by us, or may be charged to you. Since all printing work is custom, there are no refunds given on printing work.
If we make a mistake on an order, we will correct the error at no cost to you. If there are printing problems that are a result of technical or equipment issues, we will reprint and ship the replacement at no charge. If you do not request a proof, your file will be printed as is and you accept responsibilty for the results. If a proof is requested, you must review and approve the proof before printing, and once approved, we will print your order as approved. If there are any problems that are discovered after the approved proof is printed, the print can be correted and reprinted at your expense.
All our printing is tightly calibrated for accuracy, but if your computer monitor and/or printer are not calibrated, it's very possible that your files will not look like you expected since you've been viewing them on uncalibrated equipment. If the color is critical on your job, we recommend a reduced size physical printed proof, since that will show you exactly how your final print will look. If you don't request a printed proof and you aren't happy with the color, the print can be corrected and reprinted at your expense. If a problem with our equipment caused the color to be off, whether or not a proof was requested, we will replace the print at no charge.
If a print is damaged in shipment, we will file a claim with the carrier and replace the damaged items. In the case of a damaged shipment, it is your responsibility to notify us within 72 hours and to keep the damaged items along with the packing materials. Any missing items must be reported to XclusiveAPS within 24 hours of receiving your shipment so that we have time to resolve the problem without causing additional delays to your order. We will ship any missing items as quickly as possible by the same shipping method that was selected for the original order.
Order cancellations must be confirmed and approved by XclusiveAPS. The cancellation of a production order for which XclusiveApS has produced or ordered materials may result in fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
While we pride ourselves on excellent customer service, it’s possible there may be a mistake with your order. Before we can begin your claim, you’ll need to provide a sample of the damaged or misprinted goods. Snap a few pictures and send over to our team, or better yet, send us a physical sample of the product. We may need to test it out in person depending on the claim. Keep in mind that no returns are accepted after 15 working days so let us know if you have a concern asap and we’ll take care of the problem! Remember, we’re here to make sure you’re happy, every time!
If you do have any concerns, please be sure to reach out to us within 5 working days after you receive your order. Any return past this point may not be processed. It’s all about making sure we continue offering the best of the best to every customer!
Typical turnaround time is 5-7 business days to complete or install, once the design is approved + shipping time. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 2 additional days for Design and Print. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of the Xclusive teams control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.