Frequently Asked Questions
You'll likely find an answer here. Or you can contact us We'll get back to you as soon as we can!
How do I prep the files?
All Files must be 300 DPI or a Vector File. Preferred file types are .PSD, .TIF, .EPS, .AI, .PDF, and .JPG. Design should be sized to print. Orders cannot be started until we have usable artwork.
How much are the setup fees (aka screen fees)?
Free for all basic orders! You MUST have a design before you purchase a printed order.
What is your turnaround time?
Typical turnaround time is 3-5 business days + shipping time. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 2 additional days for Design and Print. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of Custom AllStars control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Do you have a minimum?
No there is no minimum only the design, sizes 2xl and above, and/or colors.
I want to print on a shirt that isn't listed.
Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones. As long as we can get the blanks we will print it for you. Send Us an Email and we will see what we can do!
Do I need to pay for my shirts now?
Yes. Your payment must be received before your order is printed.
Can you do (insert crazy idea here)?
Maybe. Why don't you drop us an email and we'll see what we can do!
TERMS & CONDITIONS
Here at Custom AllStars , we pride ourselves in producing quality work within reasonable time periods. To keep things on track, we ask that all potential clients ONLY book their service when they are completely ready to get started.
DEPOSITS & UNPAID BALANCES
For all Custom All Stars services, full payment is due upfront. Please only come to us once you have your ideas and payment ready.
If you've made a payment to us and we are unable to reach you, your reservation remains open for 14 days. If we do not hear from you within those 14 days, your initial payment becomes null and void, and you must repay for your services.
WE RESERVE THE RIGHT TO CANCEL ALL PROJECTS for any reason we see fit.
Disrespect, foul language, and/or scheming to get a discount is NOTallowed. Your reservation will be canceled OR you will be charged an additional $25 if we decided to continue work on your project.
TURNAROUNDS & LATE FEES
Our turnaround for ALL services is 3-5 days unless stated other wise. That does NOT include revision time. With every Custom AllStars service, you get 1free revision. After that, they are $10 each. We've limited the number of free revisions to minimize any delays. Revisions are usually completed within 24 hours. There are times when there can be a delay. Express turnaround options are available for an additional fee.
Once we've sent over the first preview of your design, you have 48 hours to get back to us with your revision or to let us know you need more time. Otherwise, a $5 late fee will be added to your balance. We completely understand that you may need extra time to look over your design and are happy to give that to you IF we are informed of the delay. However, as stated above, most services are completed within one week. Once that week is up, you are now cutting into other clients time and we cannot promise that we will be able to put as much focus on your project as you'd like us to.
We do NOT issue refunds. All deposits and payments to Custom All stars LLC are final. Since we do not start any work until payment is made, you are essentially paying us for the time spent
Thanks, -Custom Allstars Admin